Question 1

How does it work?

Accepted Answer

Upload your CV and documents. 
Folio builds your career profile and equips your Folio Agent with this information. Recruiters who land on your profile can ask your Folio Agent questions as part of their screening process. If they are interested, they have the option to shortlist your profile or to contact you for an interview. You'll be notified throughout this journey.

Question 2

How is this different from a normal CV?

Accepted Answer

A CV is static. Your Folio is interactive, recruiters can ask follow-ups and get to know you beyond your CV without scheduling a call.

Question 3

Can I see what recruiters ask?

Accepted Answer

Yes. Every question your Folio Agent is asked shows up in your dashboard, so you always know who's looking and what they want to know, which helps you prep better!

Question 4

How do I delete my account or data?

Accepted Answer

To delete your account go to Settings → Privacy → Delete Account

You can remove uploaded files under the Supporting Docs tab.

Question 5

How do I create a candidate account?

Accepted Answer

Go to the sign-up page, select Candidate, fill in your details and verify your email. That's it!

There's no plan to choose and no card needed. Every candidate account is free, with full access.

Question 6

How do I get started?

Accepted Answer

5 simple steps:

1. Create your account & upload your CV: sign up with your email and add your latest CV in PDF or Word format.
2. Build Story Cards: highlight your achievements with context.
3. Add your Folio link: add it to your CV and job applications.
4. Complete the Candidate Assessment: complete your profile so recruiters can see how well you fit their company and culture.
5. Explore matched jobs: skip the job boards and browse roles already screened against your experience in Job Scanner.

Question 7

What files can I upload?

Accepted Answer

You can upload any document in the following formats: PDF, Word

Question 8

Can I update my CV or profile after uploading?

Accepted Answer

Yes. Once your CV is uploaded, you can edit and fine-tune the extracted data any time within Folio.

Question 9

How long does setup take?

Accepted Answer

Got everything you need? 5 minutes is all you need.

Coming in fresh? Set aside 30 minutes to upload your documents, create your Story Cards, setup your Job Scanner and add your Folio Chat to your CV.

Question 10

What's a Folio Agent?

Accepted Answer

A Folio Agent is an AI-powered version of your CV and profile that recruiters can have a pre-interview chat with.

Your Folio Agent responds based on your experience and the information you provide.The more you share about your career and experiences, the better it can represent you.

Question 11

Who can chat with my Folio Agent?

Accepted Answer

Anyone you share your link with (+ any CVs submitted with your Folio link).

Question 12

What are Story Cards?

Accepted Answer

Story Cards are your Career Highlights. This is a way to go beyond your CV and share more context about specific experiences, projects, or achievements.

Creating Story Cards will feed information directly to your Folio Agent. You can choose to feature selected Story Cards in your Folio Agent chat so recruiters see what matters most.

Question 13

How do I share my Dynamic CV?

Accepted Answer

You can get your unique Folio link by logging in to your account → Menu bar → "My Folio link" → copy the URL or save the QR code.

Add it to your CV, LinkedIn profile or anywhere you feel relevant.

Question 14

Can I control what my Folio Agent says?

Accepted Answer

Indirectly yes. Your Folio Agent's responses are shaped by the information and documents you provide, so the more complete your profile, the better it represents you.

You can also chat with your own Folio Agent at any time to see exactly how it responds and how well your information is coming through.

Question 15

Do recruiters need an account to chat with my agent?

Accepted Answer

No. Recruiters can chat with your Folio Agent directly through your shared link. They are not required to sign-up.

Question 16

What is Job Scanner?

Accepted Answer

Job Scanner finds relevant jobs for you based on your Folio profile. Folio scans through the available job listings and saves you the time from spending hours searching. Focus on jobs that are a good fit and apply directly to their site.

Question 17

What is Smart Matching?

Accepted Answer

Smart Matching compares your CV with a job description. You get a role compatibility indicator, tailored recommendations to strengthen your CV for that role, and career positioning insights to help you get shortlisted.

Question 18

Does Folio help me prepare for interviews?

Accepted Answer

Yes. Upload a job description through Smart Matching, choose up to 6 role-specific questions to practise with, and get feedback on your answers so you keep improving.

You can also see the questions recruiters ask your Folio Agent and use them to prepare.

Question 19

How does Folio handle PDPA?

Accepted Answer

Folio follows Malaysia's Personal Data Protection Act. You can ask for a copy of the documents you uploaded, or delete your account and data at any time in Settings.

Question 20

Is my data secure?

Accepted Answer

Yes. Your data is encrypted and never sold or shared with third parties.

Question 21

What happens to my data is I delete my account?

Accepted Answer

All your data is permanently deleted from our servers.

Question 22

Is Folio free for candidates?

Accepted Answer

Yes. Folio is free for candidates. You will have access to all of the Folio Candidate features.

Question 23

Do I need to add a card or payment details?

Accepted Answer

No. You don't need a card or any payment details to sign up or to use Folio as a candidate.

Question 24

How does Folio work for recruiters?

Accepted Answer

Folio lets you screen candidates more efficiently. Instead of reviewing static CVs, you can now have pre-interviews directly with a candidate's Folio Agent, asking real-time questions about their experience, skills, and fit for the role.

You get to understand a candidate beyond what's written in their CV. This pre-interview layer helps you filter out the most role-compatible candidates before investing time in a formal interview.

Question 25

Do candidates need to be on Folio for this to work?

Accepted Answer

Yes. The candidate needs a Folio account and a shareable Folio link. You can then access their profile and chat with their Folio Agent through that link.

Question 26

Is Folio suitable for agency recruiters or only in-house teams?

Accepted Answer

Both. Whether you're a recruiter from an agency or a hiring manager looking to expand your team, Folio works the say way for you.

Question 27

Do I need an account to chat with a candidate's Folio Agent?

Accepted Answer

Not to start. If a candidate shares their link, you can chat with their Folio Agent immediately.

You will need a recruiter account to use the other features (search for candidates on Folio and access full platform features).
You will need an account to search for active candidates within the Folio platform.

Question 28

How do i create a recruiter account?

Accepted Answer

Go to the sign-up page, select Recruiter and fill in your details. You'll need a business email to verify your account.

Question 29

How long does setup take?

Accepted Answer

Less than 5 minutes! 
Create your account and upload your first JD to get started.

Question 30

Can I add other team members to my account?

Accepted Answer

Currently, these are individual accounts.

If you need team collaboration features, reach out to us at hello@birdystack.com and we'd be happy to discuss further.

Question 31

How do I search for candidates on Folio?

Accepted Answer

Use Smart Matching. Upload a JD and Folio will identify active role-compatible candidates for your to screen.

Question 32

How does Smart Matching work?

Accepted Answer

Upload your JD. Folio ranks candidates based on your criteria.

You can send role-specific questions to all matched candidates at once, review their responses, and filter by compatibility to narrow down your shortlist.

Question 33

Can I filter candidates by location, industry, or experience level?

Accepted Answer

You can filter by location when screening candidates.

For the other criteria, use the Smart Matching feature where you can ask role-specific questions to all candidates at once and sort based on their answers.

Question 34

Can I shortlist a candidate?

Accepted Answer

Yes. If you have a Folio recruiter account, you can shortlist candidates and build your own Candidate Stack and track conversations from your dashboard.

Question 35

Is there a way for me to contact shortlisted candidates directly through Folio?

Accepted Answer

Yes. You can request for an interview with a candidate, their contact details will be shared and you can set up a meeting or call directly.

Question 36

Can candidates see when I've viewed their profile or chatted with their Folio Agent?

Accepted Answer

Yes. Candidates will be able to view chat history.

Question 37

Is candidate & recruiter data handled securely?

Accepted Answer

Yes. Both candidates and recruiters control what they share. Their data is encrypted and never sold or shared with third parties.

Question 38

How does Folio handle PDPA?

Accepted Answer

Folio follows Malaysia's Personal Data Protection Act. Candidates can ask for a copy of the documents they uploaded, or delete their account and data at any time.

Question 39

What happens to my Folio data if I delete my account?

Accepted Answer

All your data is permanently deleted from our servers.

Question 40

Is there a free plan for recruiters?

Accepted Answer

Yes. The Basic plan is free, with no subscription or payment required. It gives you the Recruiter dashboard, your own Candidate database (Candidate Stack), interview requests and all conversation histories between you and candidates' Folio Agents.

To unlock Smart Matching, Q&A Matching and candidate reports, try Full Suite free for 1 month.

Question 41

What plans are available?

Accepted Answer

There are 2 recruiter plans:

• Basic: free
• Full Suite: RM190/month, or save 20% billed quarterly and 30% billed yearly

Full Suite starts with a 1-month free trial. You add a card to start the trial and you're only charged once it ends. See full pricing here.

Question 42

Can I cancel anytime?

Accepted Answer

Yes. You can manage or cancel your subscription under Settings.

Question 43

What happens if I stop paying for my plan?

Accepted Answer

Your account moves into Hibernation mode. In this mode, your profile and data are stored, but you won't be able to access your account until your subscription is renewed.

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